FAQ'S

POPULAR QUESTIONS

How do I return an item?

We completely understand that sometimes a style may just not be for you, or might not fit exactly right. To return an item,  Simply enter your order number (ESTXXXXXX) and email Us : (info@greenfaashion.com.au )

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty.

We are unable to accept returns for SALE ITEMS 

How do I know what size I am?

We have our size guide you can use  to make shopping a breeze. fit details measurements in size guide page If you need more help, our team is happy to answer all questions on sizing and fit! Simply email (info@greenfaashion.com.au )

Where is my order?

Congrats on making another gorgeous purchase from Green Fashion! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there). If you are still unable to locate this info, you are welcome to contact us via ‘live chat’ or by emailing (info@greenfaashion.com.au )

to receive your tracking number.

To track your order, please go to auspost.com.au/track or the website of your national postal service.

Will you be restocking?

We stock gorgeous styles and some are very popular! If an item you love sells out, you can register your email details for any size or style/s via the 'request notification' tab on the product page and we will email you if we receive more stock in that size/style.

We do try our best to restock in-demand styles however, depending on the garment and availability we may not be able to. If a garment has been removed online, sadly this won't be restocked unless we receive any returns for that style.

SHIPPING

How long does delivery take?

AU orders will arrive within 1-3 days via an express shipping method.

All other countries orders are sent via DHL standard post and take an estimated 1-3 weeks for delivery

Please note that if you have opted for a personalised item from one of our gorgeous marketplace vendors, dispatch my take up to 10 days whilst this item is being made just for you!

Please note: Delivery timeframes are an approximate only and do not calculate any unforeseen delays or transit issues.

How do I track my order?

Congrats on making another gorgeous purchase from us! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there). If you are still unable to locate this info, you are welcome to contact us via ‘live chat’ or by emailing (info@greenfaashion.com.au )

 to receive your tracking number.

To track your order, please go to auspost.com.au/track or the website of your national postal service.

What if I am not home when my order arrives?

We understand that many people are at work or out and about during the day and therefore not home when their parcel arrives! For Australia Post deliveries, the driver will leave a note for you to collect your parcel at your local post office. Parcels are kept at the post office for five days - you will receive another note to remind you to pick it up. It will then be kept at the post office for five additional days. If the parcel has not been collected by then, it will be returned to our warehouse.

How will I know when my order has been shipped?

Congrats on making another gorgeous purchase from us! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there).

After placing your order, please allow 24-48 hours for your order to dispatch. If you ordered over a weekend or public holiday, please allow additional time for your order to be shipped.

Please note that if you have purchased items from both our Esther range and from one of our Marketplace partners, these items will be shipped separately. You can expect to receive two shipment emails with your tracking information. 

Personalised items from our gorgeous marketplace partners my take up to 10 days to dispatch whilst this item is being made just for you!

In the rare event that your order is deemed lost, broken or stolen by Australia Post (AU orders) or DHL (International orders), please contact our customer care team at (info@greenfaashion.com.au )

 

RETURNS

How do I return an item?

We completely understand that sometimes a style may just not be for you, or might not fit exactly right. To return an item, Simply enter your order number (ESTXXXXXX) and email us (info@greenfaashion.com.au )

 

Please note that if your return is from different marketplace partners you'll need to return the items back to separate locations. Not to worry, you can continue to lodge your return through our portal as normal and our Customer Care team will be in touch to help you every step of the way! 

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty. Personalised items are not eligible for return. 

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty.

We are unable to accept returns for SALE ITEMS .

 

ORDER ISSUES

What should I do if I received a faulty item / the incorrect size?

In the unlikely event an item is faulty or you've received the incorrect size or style, please contact us immediately with your order number & image of the garment via (info@greenfaashion.com.au )

 

Can I change my online order after I have placed it?

Contact us within 1 hour of placing your order if you have made a mistake. Orders already fulfilled can not be amended - please live chat our customer care team ASAP if you need to edit your order. We can not guarantee we will be able to stop it from being sent as our warehouse is very quick!

How do I change my address once my order has been placed?

So you can show off your newest style ASAP, we process and pack your order as quickly as possible. If you need to make any changes to your order, contact us immediately via live chat (link) or email us at (info@greenfaashion.com.au )

 and we will try to assist you the best we can. We cannot guarantee we will be able to change any details on your order, including your address, but we will do our best to help.

What happens if my parcel doesn't arrive, or is lost in transit?

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.

We are not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and find your parcel for you. Please contact us at (info@greenfaashion.com.au )

 

PAYMENTS

What payment options do you have?

We have multiple payments options so you can secure the Esther styles you love. We offer payment via Visa, Mastercard, , Apple Pay, PayPal

 

TECHNICAL

Who do I contact if I'm having trouble ordering online?

We want to make your shopping experience as seamless as possible. Our support team is always available to help. Feel free to chat to us using the blue  'Live Chat' button on our site (bottom right corner of the screen).

You can also email us (info@greenfaashion.com.au )

Or, if you'd prefer to speak to us, our team are here. Call us on +61 478661698, Monday to Friday from 10:30am - 2:30pm (AEST). 

How do I use a promo code?

Aren’t discounts the best! Once you've reached the checkout stage, enter your promotional code into the discount section, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!