It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if:
- The item does not fit you,
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- Bodysuits must have the hygiene sticker in place
- The item is returned to us within 7 days (Domestic) and 14 days (International) from delivery date.
Please note that Sale Items (as noted in their product description) cannot be returned unless deemed faulty.
A Green Fashion store credit will be email to you in the form of a gift voucher, which you can use to repurchase another item, please note the store credit valid for 12 months in an event you need further extension please reach out to us 30 days prior to the expiry date and we can extended for you.
Please note all return shipping costs need to be covered by the customer.
Please fill out this returns form attached and include it in your parcel.
- We do not offer refunds for change of mind or wrong size choice; however, we can provide you with a credit note equivalent to the price of the item(s) you purchased.
- Should our return policy not have been honoured, the item will be sent back with charges payable by the customer.
- Sale Items cannot be returned unless deemed faulty. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:
- You notify us within 7 days from delivery date providing a description of the fault in your items along with pictures as proof via email to INFO@GREENFASHION.COM.AU and
- Your claim of the faults have been reviewed and approved by our staff.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.
SHOP 16, 189 OCEAN VIEW RD, ETTALONG BEACH, 2257 NSW AUSTRALIA